I’ve finally carved out some time to update my own website! Gasp, I know, it’s been long overdue. I have put together some helpful client info for when you have questions, concerns, or inquires. All my clients require different schedules, tasks, projects, and turnaround times. This is a general overview and should you have concerns or need things that fall outside of these limits I encourage you to discuss them with me so we can work something out. I’m always happy to put together a package that suits you needs.
This is helpful Client Info for present, future, and past customers!
We’re located on the East Coast in Pennsylvania. My daily hours are from 9-5 pm. During those times I’m happy to answer calls, emails, text messages, Facebook messages, and pretty much any other form of communication you can imagine! I am typically available all hours for emergencies but I will not guarantee that communication will be received or returned outside of those times.
I am only available for weekend work when specifically quoted. My weekend rates are different from my daily rates, for obvious reasons, but I can be available when necessary!
I accept payment via two forms: cash.me and paypal.com. I will send an invoice via the platform of your choice. Current clients will be billed at their selected interval. For any new clients who are reading this page for information, I now do all billing on a bi-weekly basis. All invoices need to be paid within 2 business days. Anyone who has an outstanding invoice for more than 2 business days without contacting me will have their account stopped, projects cancelled, and final invoice sent out for payment due immediately. This is in no way a reflection upon my long time and beloved clients, it is merely a protection put in place for us to avoid doing work we won’t be compensated for. I don’t have the time, patience, or man-power for collections!
Clients who require editing, scheduling, and writing jobs need to have a weekly schedule set up. I use Asana, iCalender, email, a sticky note sent via Owl or snail mail, text message, phone call, etc. I don’t much care how I receive your schedule only that I do. If you feel that this is not something you can do for whatever reason, please reach out to me so we can discuss other options.
I require that all long term clients set up a weekly schedule that is to be finalized on Sunday evenings. Any changes or additions that are added after Sunday evening need to be approved. I can’t guarantee that I can do quality and timely work for all of my clients if I don’t have a system in place to manage my available time.
Services and Bundles
If you are wondering where you can learn about the services and packages that I offer you are in luck, there is a whole page dedicated to just that! If you have questions about any of my offered services, or if you have a custom project that you need assistance with please feel free to email me at firstname.lastname@example.org or contact me here!